Terms and Conditions -

TERMS AND CONDITIONS

1. GENERAL

Welcome to NYZO Design (“NZYO Design”, “Company”, “we”, “our”, “us”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at nyzodesign.com (together or individually “Service”) operated by NYZO Design, which is published and operated by the NYZO Design and granted the right to sell NYZO products over the Internet.
The use of nyzodesign.com website and the purchase of any products offered on this website are subject to the Terms and Conditions set out below. The use of the nyzodesign.com website constitutes to user’s (“user”) (cumulatively referred to as “you” or “your” hereinafter) acknowledgement that you have read, understood and accepted without reservation these terms and conditions and your consent to the terms of Privacy Policy and other relevant terms and conditions, policies and notices which may be applicable to a specific section of module of nyzodesign.com website. These terms and conditions may be updated at any time.
The Terms and Conditions, Privacy Policy and other relevant policies and notices applicable at the time of using the nyzodesign.com website are those you are applicable to you. The applicable version of the Terms and Conditions and/or the Privacy Policy can be viewed at any time by clicking on their link. Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements and agree to be bound of them. If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at info@nyzodesign.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

1.1 COMMUNICATIONS
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@nyzodesign.com.

1.2 PURCHASES
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase, including but not limited to, name, address, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

All the information provided for purchases will be handled in accordance with our Privacy Policy. You represent and warrant that: (i) you have the legal right to use card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal.

1.3 CONTENTS, OFFERS AND PROMOTIONS
Any contents, offers or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply. Models in our images were generated by AI.

1.4 REFUNDS
The returned item has to be in excellent and original condition, undamaged and unused. Once your return is received and inspected, we will send you an email to notify you that we have received your item and let you know whether your refund has been approved or rejected. If approved, we will issue a refund using the original method of payment within 14 days.

1.5 CONTENT
Content (graphics, photographs, including all image rights, sounds, music, video, audio or text) found on or through this Service are the property of NYZO Design or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us. The NYZO Design tries to ensure that the information on this site is accurate and complete. The Website Owner does not promise that the NZYO Design Content is accurate, or error-free and also does not promise that the functional aspects of the Site or NYZO Design Content will be error-free or that this website, the NYZO Design Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus-checking software installed.

1.6 PROHIBITED USES
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

1. In any way that violates any applicable national or international law or regulation.
2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:
1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
4. Use any device, software, or routine that interferes with the proper working of Service.
5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
8. Take any action that may damage or falsify Company rating.
9. Otherwise attempt to interfere with the proper working of Service.

1.7 ANALYTICS
We may use third-party Service Providers to monitor and analyse the use of our Service.

1.8 NO USE BY MINORS
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

1.9 ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.
You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

1.10 INTELLECTUAL PROPERTY
Products and Designs, Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of NYZO Design and its licensors. Service is protected by copyright, trademark, and other laws of UK. Our trademarks may not be used in connection with any product or service without the prior written consent of NYZO Design. Any reproduction or redistribution of the Content of NZYO Design website is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

1.11 COPYRIGHT POLICY
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity. If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@nyzodesign.com, with the subject line:

“Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “Intellectual Property Office (IPO)” You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

1.12 IPO NOTICE AND PROCEDURE FOR COPYRIGHT INFRINGEMENT CLAIMS
You may submit a notification pursuant to the Intellectual Property Professional (IPO) by providing our Copyright Agent with the following information in writing:

 an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
 a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
 identification of the URL or other specific location on Service where the material that you claim is infringing is located;
 your address, telephone number, and email address;
 a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
 a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact via email at info@nyzodesign.com.

1.13 ERROR REPORTING AND FEEDBACK
You may provide us directly at info@nyzodesign.com with information and feedback for any purpose, concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title, or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant the NYZO Design an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize).

1.14 LINKS TO OTHER WEBSITES
Our Service may contain links to third party web sites or services that are notowned or controlled by NYZO Design. NYZO Design has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that NYZO Design is not responsible or liable directly or indirectly of any damage or loss caused or alleged to be caused by or in connection with use of, or reliance on any content, goods or services available on, or through any third-party websites or services.
We strongly advise you to read the Terms and Conditions and Privacy Policies of any third-party websites or services that you visit.

1.15 DISCLAIMER OF WARRANTY
These services are provided by NYZO Design on an “AS IS” and “AS AVAILABLE” basis. The Company makes no representations of warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, content and any services or products obtained from us at your sole risk. Neither the Company nor any person associated with the NYZO Design makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the services. Without limiting the foregoing, neither NYZO Design nor anyone associated with the Company or warrants that the Services, the Content or any services or items obtained through the services will be accurate, reliable, error-free or uninterrupted, the server that makes it available are free of viruses and/or other harmful components, or that the Services or any services or items obtained through the Services will otherwise meet your need or expectations. The Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness of particular purpose. The foregoing does not affect any warranties, which cannot be excluded or limited under applicable law.

1.16 LIMITATION OF LIABILITY
Expect as prohibited by law, you will hold us and our colleagues, directors and employees harmless for any indirect, punitive, special, incidental or consequential damage, however, it arises (including attorney’s fees and all related costs and expenses of litigation and arbitration, or at trial of on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of, or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you on any federal state of local laws, statutes, rules or regulations, even if the Company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of the Company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages.

1.17 TERMINATION
We may terminate or suspend your account and access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.
All provisions of Terms and Conditions, which by their nature should survive termination shall survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

1.18 GOVERNING LAW
These Terms and Conditions shall be governed and construed by the laws of the United Kingdom, which governing law applies to the agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect. These Terms and Conditions constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

1.19 CHANGES TO SERVICE
We reserve the right to withdraw or amend our Service, and any service or product we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

1.20 AMENDMENTS TO TERMS
We may amend the Terms and Conditions at any time by posting the amended terms on this site. It is your responsibility to review these Terms and Conditions periodically.
Your continued use of the Platform following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

1.21 WAIVER AND SEVERABILITY
No waiver by NYZO Design of any term or condition set forth in Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under Terms and Conditions, shall not constitute a waiver of such right or provision.

If a UK court or other UK competent authority finds any part of the Terms and Conditions invalid, illegal, or unenforceable, that part will be removed or limited to the minimum extent necessary. The rest of the Terms and Conditions will still apply.

2. PAYMENT

2.1 PAYMENT METHODS
We accept payments by debit or credit cards, such as VISA, Mastercard, American Express, as well as PayPal and Klarna.

2.2 PAYMENT TERMS
Payment is required in advance at the time of placing your order.

2.3 INVOICING PROCEDURE
The invoice is generated automatically by our website and we will send it to you together with your order.

2.4 PRICES, TAXES AND FEES
Prices are listed in Great British Pounds.
Prices are based on the posted prices on the Site at the time of ordering. NYZO Design reserves the right to amend the prices of the products on the www.nyzodesign.com website at any time without prior notice.
For international deliveries, prices exclude relevant import duties and sales taxes.
As the recipient of the order, you must pay import VAT and other charges, determined by your country before your parcel can be delivered (you will receive a notification about them before delivery).

3. SHIPPING

3.1 ORDER PROCESSING TIME
Once your order is placed, please allow us 48 hours to process it between Monday and Friday. During peak seasons or promotional periods, processing times may vary.
We strive to process orders as efficiently as possible while maintaining a high level of service quality.

3.2 SHIPPING METHODS
We offer Standard and Express shipping methods to suit your needs. You can select your preferred shipping method during the checkout process. Please note that shipping costs and delivery times may vary depending on the chosen method.

3.3 SHIPPING COSTS
Shipping costs are calculated based on the weight of your order, destination and selected shipping method. You can view the shipping costs during the checkout process before finalizing your order. We aim to provide transparent pricing and ensure you are aware of any shipping fees upfront.

3.4 SHIPPING TIMELINES
Once your order is processed, it will be shipped out promptly. Delivery time vary depending on your location, chosen shipping method, and any unforeseen circumstances such as weather delays or customs clearance. Upon shipment, you will receive a tracking number to monitor the progress of your package.

3.5 DESTINATIONS
Our international shipping costs are calculated for delivery to the EU, United States of America, Australia, Canada, UAE, Saudi Arabia and Japan.
HOWEVER, WE ARE HAPPY TO DELIVER WORLDWIDE!

For other destinations, please contact us at info@nyzodesign.com.

3.6. ORDER TRACKING
For your convenience, we provide order tracking for all shipments. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also track your order directly through our website by logging into your account.

3.7 DELIVERY ISSUES
In the rare event of a delivery issue or if you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer service team.
We are here to assist you and ensure that your shopping experience with us is seamless and enjoyable.

3.8 CHANGED YOUR MIND?
Changing the item, size, colour or even delivery address of your order is possible before it is dispatched.

3.9 DISPATCH AND DELIVERY
Orders are usually dispatched within 48 hours of being placed between Monday and Friday. Delivery is made within 4-6 working days of dispatch within the UK, 6-12 working days of dispatch within the EU, and 7-14 working days of dispatch to other destinations. Please consider that some couriers may deliver slightly later or earlier. Tracking information for your order will be provided in your dispatch e-mail once it leaves our distribution centre.

3.10 DELIVERY CHARGES

UK DELIVERIES

 Signed UK delivery is free when you spend £50 and over.
 Signed UK delivery costs £4.90 for orders under £50.
 Express delivery service costs £8.90.

INTERNATIONAL DELIVERY *

EU SHIPPING COSTS *

 Standard EU delivery is free for orders of £180 and over.
 Standard EU delivery is £24 for orders under £180.
 The Express EU delivery service costs £32.

USA, CANADA, AUSTRALIA, UAE, SAUDI ARABIA AND JAPAN SHIPPING COSTS*

 Standard delivery is free for orders of £180 and over.
 Standard delivery costs £28 for orders under £180.
 The Express EU delivery service costs £34.

* Import taxes or customs charges are not included in the mentioned delivery costs. As the recipient of the order, you must pay import VAT and other charges, determined by your country before your parcel can be delivered (you will receive a notification about them before delivery). These charges should be paid directly to our carrier to release your order from Customs. We are unable to advise you on the exact cost of import taxes and duties. Therefore, we recommend that you contact your local Customs office or tax authority before placing an order. If you refuse to pay the relevant import charges and the parcel is automatically returned to us, we will deduct the delivery fee and a 10% administration fee from the refund of your order.

3.11 COURIERS
We utilise various couriers to provide you with the optimal delivery solution. Couriers we use for deliveries include Royal Mail, UPS, DPD, EVRI, Fedex and DHL.

3.12 ‘Out of Stock’ ITEMS
If your item is out of stock, we will notify you by email. If you are happy to wait, you will be billed, and the item will be shipped to you as soon as it becomes available.
Otherwise, we will cancel your order and issue a refund within 3 working days.

4. RETURN

If you changed your mind about your order, you can send it back to us within 28 days from the day of delivery. Please provide us with your order number and details of the items you wish to return at info@nyzodesign.com. The returned item must be in excellent, original condition, undamaged and unused, in the same condition that you received it, and in its original packaging, so that we can return it to stock.

4.1 HOW TO INITIATE A RETURN
Please contact our customer service team at info@nyzodesign.com to initiate the return process. You will need to provide your order number and details of the item(s) you wish to return.

4.2 RETURN SHIPPING
The cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product). We offer you the freedom to decide how and which courier company you use for returns. However, we can only accept your return if it is sent back with a ‘Return’ note on delivery note and package. We recommend using a tracked shipping service to ensure that the item is returned to us safely.

4.3 REFUND PROCESS
Upon receiving and inspecting your return, we will send you an email to notify you that we have received your item and inform you whether your refund has been approved or rejected. If approved, we will issue a refund for the full value of your order, excluding delivery costs, within 14 days using the original method of payment.

4.4 EXCHANGES
If you would like to exchange an item for a different size, colour, or style, please contact our customer service team to arrange the exchange. We will guide you through the process and ensure that you receive the replacement item promptly.
Please note that exchanges are not available for international delivery.

4.5 FAULTY OR DAMAGED ITEMS
In the unlikely event that you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement to be sent to you or provide you with a full refund, including return shipping costs if applicable. Please note that we cannot refund the cost of priority or premium postal services or insurance, but we will cover reasonable return shipment costs.

4.6 NON-RETURNABLE ITEMS
Please bear in mind that items marked ‘Final Sale’ have been heavily discounted and are not eligible for returns, exchanges or refunds. This does not affect your statutory rights. These items will be marked as ‘Final Sale’ and will be visible at checkout.

5. REFUND

Upon receiving and inspecting your return, we will send you an email to notify you that we have received your item and inform you whether your refund has been approved or rejected. If approved, we will issue a refund for the full value of your order, excluding delivery costs, within 14 days, using the original method of payment. We recommend that you use recorded delivery and retain your receipt as proof of sending. Please note that you must cover the cost of the return shipment unless you cancel your order before it is dispatched.
If your item is ‘Out of stock’, we will notify you by email. If you are happy to wait, you will be billed, and the item will be shipped to you as soon as it becomes available. Otherwise, we will cancel your order and issue a refund within 3 working days.
If we have delivered the wrong or faulty product, we will replace it or refund the price paid for the item and reasonable costs for the return shipment. Please note that we cannot refund for priority or premium postal services or insurance.
Items marked ‘Final Sale’ have been heavily discounted and are not eligible for returns, exchanges, or refunds. This does not affect your statutory rights. These items will be marked as ‘Final Sale’ and will be visible at checkout.
For international deliveries, if you, as the recipient of the order, refuse to pay the relevant import charges and the parcel is automatically returned to us, we will deduct the delivery fee and a 10% administration fee from the refund of your order.

5.1 SECURITY
We use Secure Sockets Layer (SSL) security protocol, which provides privacy, authentication, and integrity to Internet communications between our customers and the NYZO Design website, as indicated by the ‘Encrypted Connection’ sign.

5.2 DISPUTE RESOLUTION
At NYZO Design, we are committed to providing our customers with the highest quality products and services. However, we understand that disputes may arise from time to time. We have established this Dispute Resolution Policy to outline the procedures for resolving any disagreements or issues that may arise between NYZO Design and its customers.

 1. Informal Resolution
We encourage customers to first attempt to resolve any disputes informally by contacting our customer service team. Our dedicated representative is available to address concerns and find amicable solutions to any issues that may arise. Customers can reach our customer service team via email.

 2. Formal Resolution
If a dispute cannot be resolved informally, either party may request a formal resolution. To initiate the formal resolution process, the following steps should be followed:
 a. Submission of Formal Complaint: The customer must submit a formal complaint detailing the nature of the dispute, along with any relevant documentation, to our designated dispute resolution team. Complaints can be submitted via email.
 b. Review and Investigation: Upon receipt of the formal complaint, our dispute resolution team will conduct a thorough review and investigation of the matter. This may involve gathering additional information from the customer, as well as any relevant internal records or documentation.
 c. Resolution Proposal: After completing the investigation, our dispute resolution team will propose a resolution to the customer. This proposal will outline the steps NYZO Design is willing to take to address the customer’s concerns and resolve the dispute.
 d. Customer Response: The customer will have the opportunity to review the resolution proposal and provide feedback. If the customer accepts the proposed resolution, the dispute will be considered resolved.
 e. Mediation or Arbitration: If the customer is not satisfied with the proposed resolution, both parties may agree to engage in mediation or arbitration to resolve the dispute. This process will be conducted by an independent third-party mediator or arbitrator, whose decision will be binding on both parties.

 3. Escalation
If a resolution cannot be reached through mediation or arbitration, either party may choose to pursue legal action to resolve the dispute, governed by the law of the United Kingdom.

 4. Continuous Improvement
We are committed to continuously improving our dispute resolution process to better serve our customers. Feedback from customers regarding their experience with the resolution process is welcomed and will be used to identify areas for improvement.

Contact Information:
For assistance with dispute resolution or to submit a formal complaint, please contact:
NYZO Design
info@nyzodesign.com

This Dispute Resolution Policy is subject to periodic review and may be updated or revised as necessary.

5.3 CANCELLATION
We understand that circumstances may change, and you may need to cancel an order. Below, we outline our cancellation policy to ensure a smooth and transparent process for both parties involved.

Cancellation Process: To cancel an order, customers must contact our customer support team via email at info@nyzodesign.com. Please provide your order number and relevant details to expedite the cancellation process.

Refund Eligibility: Orders cancelled within the cancellation timeframe are eligible for a full refund. Refunds will be issued within 3 working days. However, please note that any processing fees or charges incurred during the transaction may not be refundable.

Cancellation Fees: We endeavour to maintain a cancellation process free of charge. However, in certain cases where cancellation involves significant administrative or processing costs, a cancellation fee may be applicable. This fee, if any, will be communicated to the customer at the time of cancellation.

Exceptions: Products marked as ‘Final Sale’ are exempt from cancellation.

Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or supplier issues, we reserve the right to cancel orders or delay shipments. In such cases, affected customers will be duly notified, and alternative arrangements or refunds will be provided.

Policy Updates: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Customers are encouraged to review the policy periodically for any updates.

By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy. If you have any questions or concerns regarding cancellations, please don’t hesitate to contact us (info@nyzodesign.com).

6. IMPORTANT SAFETY NOTICE:
SILK ACCESSORIES AND POSTAL PACKAGES

We wish to highlight some essential safety precautions concerning silk accessories and postal packages:

6.1 HANDLING SILK ACCESSORIES:
Silk accessories, such as scarves or ties, require gentle handling. Avoid sharp objects and rough surfaces that may snag or damage the delicate fabric. Carefully unwrap and handle silk items to prevent tears or pulls.

6.2 CLEANING INSTURCTIONS:
Dry Clean only!

6.3 ALLERGY WARNING:
Some individuals may be allergic to silk or the dyes used in silk accessories. If you experience any allergic reactions, discontinue use immediately and consult a healthcare professional.

6.4 POSTAL PACKAGE HANDLING:
When receiving postal packages containing silk accessories, inspect the packaging for any signs of damage or tampering before opening. If the package appears damaged, do not accept it and notify the sender or postal service provider immediately.

6.5 STORAGE RECOMMENDATIONS:
Store silk accessories in a cool, dry place away from direct sunlight to prevent fading or discolouration. Avoid hanging silk items on sharp hooks or rough surfaces that may cause snags.

6.6 CHILDREN AND PETS:
Keep packaging materials out of reach of children and pets to prevent ingestion or choking hazards. Dispose of packaging materials responsibly to avoid any accidents.

6.7 RECYCLING INSTRUCTIONS:
Many packaging materials are recyclable. Please check the labels for recycling symbols and follow local recycling guidelines to reduce environmental impact. Your safety and satisfaction are important to us. If you have any questions or concerns regarding silk accessories or postal packages, please don’t hesitate to contact us (info@nyzodesign.com).
Thank you for your attention to these important guidelines!

7. PRIVACY

We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (”Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by (collectively, ”Services”) (”Authorized Customers”).
”Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

7.1 WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

7.2 WHAT ORGANISATIONS ARE COLLECTING THE INFORMATION?
In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

7.3 HOW DOES THE SITE USE PERSONALLY IDENTIFIABLE INFORMATION?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

7.4 WITH WHOM MAY THE INFORMATION BE SHARED?
Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third-party vendors. We also offer the opportunity to ”opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

7.5 HOW IS PERSONALLY IDENTIFIABLE INFORMATION STORED?
Personally Identifiable Information collected by is securely stored and is not accessible to third parties or employees of except for use as indicated above.

7.6 WHAT CHOICES ARE AVAILABLE TO VISITORS REGARDING
COLLECTION, USE AND DISTRIBUTION OF THE INFORMATION?
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at

7.7 ARE COOKIES USED ON THE SITE?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

7.8 HOW DOES USE LOGIN INFORMATION?
uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

7.9 WHAT PARTNERS OR SERVICE PROVIDERS HAVE ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION FROM VISITORS AND/OR AUTHORIZED CUSTOMERS ON THE SITE?
has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

7.10 HOW DOES THE SITE KEEP PERSONALLY IDENTIFIABLE INFORMATION SECURE?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

7.11 HOW CAN VISITORS CORRECT ANY INACCURACIES IN PERSONALLY IDENIFIABLE INFORMATION?
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@nyzodesign.com.

7.12 CAN A VISITOR DELETE OF DEACTIVATE PERSONALLY IDENTIFIABLE INFORMATION COLLECTED BY THE SITE?
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

7.13 WHAT HAPPENS IF THE PRIVACY POLICY CHANGES?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

7.14 LINKS:
contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

8. COOKIE POLICY

NYZO Design is committed to protecting your online privacy. This Cookie Policy outlines what information we collect and how we use it on our website.

 What information do we collect?
We collect information from you when you visit our site. When submitting or registering on our site, you may be asked to enter your name or email address. However, you may visit our site anonymously.

 What do we use your information for?
Any information we collect from you may be used to improve our website and customer service.

 How do we protect your information?
We implement various security measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information.

8.1 COOKIES
We use cookies to understand and save your preferences for future visits. Cookies are small files that a site or its service provider transfers to your computer’s hard
drive through your web browser (if you allow). They enable the site’s or service provider’s systems to recognize your browser and capture and remember certain
information.

 Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

 Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

 Contact Information

If you have any questions or suggestions regarding our Privacy Policy Statement, please contact us at info@nyzodesign.com, and we will get back to you very soon.

ACKNOWLEDGMENT
By using our website and other services provided by us, you agree to be bound these Terms and Conditions.

UPDATES
We reserve the right to update or modify this Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping procedures.

CONTACT US
Please send your feedback, comments, requests for technical support, or any further questions by email to: info@nyzodesign.com. Our customer service team is here to assist you.

Thank you for choosing NYZO Design!