• What types of scarves and ties do you offer?

We take pride in offering an exquisite range of scarves and ties at our online store. Crafted with precision and attention to detail, each piece epitomizes sophistication and individuality.

Our collection features bold use of artistic and extravagant designs, all made from the finest 100% silk and showcasing impeccable English and Portuguese craftsmanship.

Our commitment to excellence ensures that you’ll find the perfect scarf or tie to complement your unique style.

• Do I need an account to place an order?

You’re not required to create an account to place an order with us. You can simply use our guest portal for a quick checkout experience.

However, if you choose to sign up for a NYZO online account, you’ll receive a signup bonus. Please visit our Register page. You can use this account to shop the site, add items to your Wishlist, and track your orders and returns. For more information on creating an online account, please read our Terms and Conditions.

• Which payment method do you accept?

We are pleased to offer a range of secure and convenient payment methods to accommodate your preferences. You can easily complete your purchase using VISA, Mastercard, American Express, PayPal or Klarna.

• How can I return my order?

To return your order, please follow these simple steps:

1. Contact our customer support team via email to initiate the return process.
2. Provide your order details and the reason for the return.
3. Our team will guide you through the return procedure and provide you with a return authorization if applicable.
4. Pack the items securely in their original packaging and include any accessories or documentation that came with the order.
5. Ship the package back to us using a trackable shipping method if possible.
6. Once we receive the returned items and verify their condition, we will process your refund or exchange accordingly.

If you have any further questions or need assistance, feel free to reach out to our customer support team at info@nyzodesign.com.

We’re here to help!

• What should I do if I have received the wrong item?

If you believe you have received the wrong item in your order, please contact our Customer Service team at info@nyzodesign.com so we can resolve the issue. We kindly ask you to provide as much information as possible upon contact.

• How can I place an order?

To place an order, simply browse our collection on the website, select the desired items, and proceed to checkout. Follow the steps to securely complete your purchase.

• What is your return/exchange policy?

 We have a hassle-free return and exchange policy. For detailed information on the process, please refer to our Delivery and Return Policy.

• Do you have a physical store or showroom?

We operate exclusively as an online store and do not have a physical store or showroom.

• How can I contact customer support?

You can easily get in touch with our customer support team through the info@gmail.com email.

• Do you offer international shipping

Yes, we do offer international shipping. You can check the available shipping options during the checkout process.

• What materials are used in your scarves and ties?

Experience the height of luxury with our scarves and ties, made solely from 100% satin silk. This premium material reflects our dedication to quality and craftsmanship, ensuring each piece is a true statement of style.

• Can I track my order?

Yes, you can track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues with tracking your order, feel free to contact our customer support team for assistance.

• Are your products environmentally friendly?

We are committed to sustainability and strive to minimize our environmental impact. Our scarves and ties are made using eco-friendly production processes and materials whenever possible.

• How do I care for my scarf or tie?

To ensure the longevity of your scarf or tie we recommend dry cleaning for best results.