Shipping and Return -

SHIPPING AND RETURN POLICIES

WELCOME TO NYZO DESIGN!
We are delighted to have you here and thank you for choosing our products. These Shipping and Return Policies outline important information regarding the shipment and return of your orders. Please, read this carefully to understand our procedures!

SHIPPING POLICY

1. Order Processing Time
Once your order is placed, please allow us 48 hours to process it between Monday and Friday. During peak seasons or promotional periods, processing times may vary. We strive to process orders as efficiently as possible while maintaining a high level of service quality.

2. Shipping Methods
We offer Standard and Express shipping methods to suit your needs. You can select your preferred shipping method during the checkout process. Please note that shipping costs and delivery times may vary depending on the chosen method.

3. Shipping Costs
Shipping costs are calculated based on the weight of your order, destination and selected shipping method. You can view the shipping costs during the checkout process before finalizing your order. We aim to provide transparent pricing and ensure you are aware of any shipping fees upfront.

4. Shipping Timelines
Once your order is processed, it will be shipped out promptly. Delivery time vary depending on your location, chosen shipping method, and any unforeseen circumstances such as weather delays or customs clearance. Upon shipment, you will receive a tracking number to monitor the progress of your package.

5. International Shipping
We are happy to deliver worldwide!
Our international shipping costs, as mentioned below (9. Delivery charges), are calculated to the EU, United States of America, Australia, Canada, United Arab
Emirates, Saudi Arabia and Japan. For any further queries about delivery to destinations outside the mentioned areas, please contact us at info@nyzodesign.com.
Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. Import taxes or customs charges are not included in product prices or the mentioned delivery costs.

6. Order Tracking
For your convenience, we provide order tracking for all shipments. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also track your order directly through our website by logging into your account.

7. Delivery Issues
In the rare event of a delivery issue or if you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is seamless and enjoyable.

8. Changed your mind?
Changing the item, size, colour or even delivery address of your order is possible before it is dispatched.

9. Delivery charges

UK DELIVERIES

· Signed UK delivery is free when you spend £50 and over.
· Signed UK delivery costs £4.90 for orders under £50.
· Express delivery service costs £8.90.

Orders are usually dispatched within 48 hours of being placed between Monday and Friday. Delivery is made within 4-6 working days of dispatch. Please consider that delivery to non-mainland areas and the Scottish Highland may take longer. Additionally, some couriers may deliver slightly later or earlier.
We will notify you of the dispatch via email, which will also include your tracking information.

INTERNATIONAL DELIVERY

EU SHIPPING COSTS*
· Standard EU delivery is free for orders of £180 and over.
· Standard EU delivery is £24 for orders under £180.
· The Express EU delivery service costs £32.

Orders are usually dispatched within 48 hours of being placed between Monday and Friday and can take an additional 6-12 working days to be delivered. Please, consider that some couriers may deliver slightly later or earlier.
We will notify you of the dispatch via email, which will also include your tracking information.

* Please note that import taxes or customs charges are not included in the mentioned delivery costs. As the recipient of the order, you must pay import VAT and other charges, determined by your country before your parcel can be delivered (you will receive a notification about them before delivery). These charges should be paid directly to our carrier to release your order from Customs. We are unable to advise you on the exact cost of import taxes and duties. Therefore, we recommend that you contact your local Customs office or tax authority before placing an order. If you refuse to pay the relevant import charges and the parcel is automatically returned to us, we will deduct the delivery fee and a 10% administration fee from the refund of your order.

USA, CANADA, AUSTRALIA, UNITED ARAB EMIRATES, SAUDI ARABIA AND JAPAN SHIPPING COSTS*
· Standard delivery is free when you spend £180 and over.
· Standard delivery costs £28 for orders under £180.
· Express delivery service costs £34.

Orders are usually dispatched within 48 hours of being placed between Monday and Friday. Delivery is made within 7-14 working days of dispatch. Please consider that some couriers may deliver slightly later or earlier. Tracking information for your order will be provided in your dispatch e-mail once it leaves our distribution centre.

COURIERS

We utilise various couriers to provide you with the optimal delivery solution. Couriers we use for deliveries include Royal Mail, UPS, DPD, EVRI, Fedex and DHL. Choosing a courier always depends on which is the more reliable and favourable courier company to your destination.

10. ‘Out Of Stock’ items
If your item is out of stock, we will notify you by email. If you are happy to wait, you will be billed, and the item will be shipped to you as soon as it becomes available. Otherwise, we will cancel your order and issue a refund within 3 working days.

RETURN POLICY

We want you to be completely satisfied with your purchase from us. If for any reason you are not entirely happy with your order, we are here to help!

1. Returns
If you changed your mind about your order, you can send it back to us within 28 days from the day of delivery. Please provide us with your order number and details of the items you wish to return at info@nyzodesign.com. The returned item must be in excellent, original condition, undamaged and unused, in the same condition that you received it, and in its original packaging, so that we can return it to stock.

2. How to Initiate a Return
Please contact our customer service team at info@nyzodesign.com to initiate the return process. You will need to provide your order number and details of the item(s) you wish to return.

3. Return Shipping
The cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product). We offer you the freedom to decide how and which courier company you use for returns. However, we can only accept your return if it is sent back with a ‘Return’ note on delivery note and package. We recommend using a tracked shipping service to ensure that the item is returned to us safely.

4. Refund Process
Upon receiving and inspecting your return, we will send you an email to notify you that we have received your item and inform you whether your refund has been approved or rejected. If approved, we will issue a refund for the full value of your order, excluding delivery costs, within 14 days using the original method of payment.

5. Exchanges
If you would like to exchange an item for a different size, colour, or style, please contact our customer service team to arrange the exchange. We will guide you through the process and ensure that you receive the replacement item promptly. Please note that exchanges are not available for international delivery.

6. Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement to be sent to you or provide you with a full refund, including return shipping costs if applicable. Please note that we cannot refund the cost of priority or premium postal services or insurance, but we will cover reasonable return shipment costs.

7. Non-Returnable Items
Please bear in mind that items marked ‘Final Sale’ have been heavily discounted and are not eligible for returns, exchanges or refunds. This does not affect your statutory rights. These items will be marked as ‘Final Sale’ and will be visible at checkout.

SHIPPING AND RETURN POLICY UPDATES

We reserve the right to update or modify this Shipping and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping procedures.

If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team (info@nyzodesign.com).

Thank you for choosing NYZO Design!