PAYMENT AND REFUND POLICIES
1. PAYMENT METHODS
We accept payments by debit or credit cards, such as VISA, Mastercard, American Express, as well as PayPal and Klarna.
2. PAYMENT TERMS
Payment is required in advance at the time of placing your order.
3. INVOICING PROCEDURE
The invoice is generated automatically by our website and we will send it to you together with your order.
4. PRICES, TAXES AND FEES
Prices are listed in Great British Pounds. Prices are based on the posted prices on the Site at the time of ordering.
For international deliveries, prices exclude relevant import duties and sales taxes. As the recipient of the order, you must pay import VAT and other charges, determined by your country before your parcel can be delivered (you will receive a notification about them before delivery). These charges should be paid directly to our carrier to release your order from Customs. We are unable to advise you on the exact cost of import taxes and duties. Therefore, we recommend that you contact your local Customs office or tax authority before placing an order. If you refuse to pay the relevant import charges and the parcel is automatically returned to us, we will deduct the delivery fee and a 10% administration fee from the refund of your order.
5. REFUND
Upon receiving and inspecting your return, we will send you an email to notify you that we have received your item and inform you whether your refund has been approved or rejected. If approved, we will issue a refund for the full value of your order, excluding delivery costs, within 14 days, using the original method of payment. We recommend that you use recorded delivery and retain your receipt as proof of sending. Please note that you must cover the cost of the return shipment unless you cancel your order before it is dispatched. If you refuse to pay the relevant import charges and the parcel is automatically returned to us, we will deduct the delivery fee and a 10% administration fee from the refund of your order. If your item is ‘Out of stock’, we will notify you by email. If you are happy to wait, you will be billed, and the item will be shipped to you as soon as it becomes available. Otherwise, we will cancel your order and issue a refund within 3 working days. If we have delivered the wrong or faulty product, we will replace it or refund the price paid for the item and reasonable costs for the return shipment. Please note that we cannot refund for priority or premium postal services or insurance.
Items marked ‘Final Sale’ have been heavily discounted and are not eligible for returns, exchanges, or refunds. This does not affect your statutory rights. These items will be marked as ‘Final Sale’ and will be visible at checkout.
For international deliveries, if you, as the recipient of the order, refuse to pay the relevant import charges and the parcel is automatically returned to us, we will deduct the delivery fee and a 10% administration fee from the refund of your order.
6. SECURITY
We use Secure Sockets Layer (SSL) security protocol, which provides privacy, authentication, and integrity to Internet communications between our customers and the NYZO Design website, as indicated by the ‘Encrypted Connection’ sign.
7. DISPUTE RESOLUTION
At NYZO Design, we are committed to providing our customers with the highest quality products and services. However, we understand that disputes may arise from time to time. We have established this Dispute Resolution Policy to outline the procedures for resolving any disagreements or issues that may arise between NYZO Design and its customers.
- Informal Resolution
We encourage customers to first attempt to resolve any disputes informally by contacting our customer service team. Our dedicated representative is available to address concerns and find amicable solutions to any issues that may arise. Customers can reach our customer service team via email. - Formal Resolution
If a dispute cannot be resolved informally, either party may request a formal resolution. To initiate the formal resolution process, the following steps should be followed: - Submission of Formal Complaint: The customer must submit a formal complaint detailing the nature of the dispute, along with any relevant documentation, to our designated dispute resolution team. Complaints can be submitted via email.
- Review and Investigation: Upon receipt of the formal complaint, our dispute resolution team will conduct a thorough review and investigation of the matter. This may involve gathering additional information from the customer, as well as any relevant internal records or documentation.
- Resolution Proposal: After completing the investigation, our dispute resolution team will propose a resolution to the customer. This proposal will outline the steps NYZO Design is willing to take to address the customer’s concerns and resolve the dispute.
- Customer Response: The customer will have the opportunity to review the resolution proposal and provide feedback. If the customer accepts the proposed resolution, the dispute will be considered resolved.
- Mediation or Arbitration: If the customer is not satisfied with the proposed resolution, both parties may agree to engage in mediation or arbitration to resolve the dispute. This process will be conducted by an independent third-party mediator or arbitrator, whose decision will be binding on both parties.
- Escalation
If a resolution cannot be reached through mediation or arbitration, either party may choose to pursue legal action to resolve the dispute, governed by the law of the United Kingdom. - Continuous Improvement
We are committed to continuously improving our dispute resolution process to better serve our customers. Feedback from customers regarding their experience with the resolution process is welcomed and will be used to identify areas for improvement.Contact Information:
For assistance with dispute resolution or to submit a formal complaint, please contact:
NYZO Design
info@nyzodesign.comThis Dispute Resolution Policy is subject to periodic review and may be updated or revised as necessary.
8. CANCELLATION POLICY
We understand that circumstances may change, and you may need to cancel an order. Below, we outline our cancellation policy to ensure a smooth and transparent process for both parties involved.
Cancellation Process: To cancel an order, customers must contact our customer support team via email at info@nyzodesign.com. Please provide your order number and relevant details to expedite the cancellation process.
Refund Eligibility: Orders cancelled within the cancellation timeframe are eligible for a full refund. Refunds will be issued within 3 working days. However, please note that any processing fees or charges incurred during the transaction may not be refundable.
Cancellation Fees: We endeavour to maintain a cancellation process free of charge. However, in certain cases where cancellation involves significant administrative or processing costs, a cancellation fee may be applicable. This fee, if any, will be communicated to the customer at the time of cancellation.
Exceptions: Products marked as ‘Final Sale’ are exempt from cancellation.
Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or supplier issues, we reserve the right to cancel orders or delay shipments. In such cases, affected customers will be duly notified, and alternative arrangements or refunds will be provided.
Policy Updates: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Customers are encouraged to review the policy periodically for any updates.
By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy. If you have any questions or concerns regarding cancellations, please don’t hesitate to contact us (info@nyzodesign.com).
NYZO Design reserves the right to amend the prices of the products on the www.nyzodesign.com website at any time without prior notice.